Samsung - Research, learnings, and insights for user-centered approach, including customer journey & process engineering, for customer support teams

American Medical Association - Research, learnings, and insights for digital and offline community and platform strategic plan

Target - Research and learnings for competitive / comparative analysis of retail landscape

Fortune 500 company - Product and community strategy for a new-to-market hardware and software product for a non-tech multinational

Bloomin’ Brands - Research, learnings, and insights for implementing a digital innovation process

Verizon - Research and learnings for competitive / comparative analysis for voice-control technology

Cadillac - Research, learnings, and insights for devising a digital roadmap

Grammarly - Research, learnings, and insights for strategic community plan

Meetup - Research, learnings, and insights for organizer on-boarding

Spotify - Research, learnings, and insights for customer on-boarding

Obvious.ly - Product, brand and community strategy for a homegrown influencer marketing product. Oversaw process from mid-build -> QA -> beta testing

Vital Talk - Product and community strategy for clinician trainings, creating more empathy and understanding between patient and doctor, and connecting doctors network in meaningful ways

Offering a user-centered approach to problem solving

Leading workshops and collaborative sessions with stakeholders

Deep user research: interviews and insights

Research into comparative / competitive spaces and target markets

Collaboratively generating mission, vision, and values

Assembling insights based on qualitative and quantitative research, identifying pain points & opportunities, decision frameworks

Developing user journeys and process engineering

Strategy and tactics drawing upon insights, mission, vision, and values